Refund and Return Policy

We want you to be completely satisfied with your purchase. If you're not happy for any reason, we offer the following refund and return policy.

Return Period

You may return items within 30 days of receiving your order. Items must be unused, in their original condition, with all original packaging and tags attached.

Return Conditions

To be eligible for a return, items must meet the following conditions:

Item is in original condition, unused and undamaged
Includes all original packaging, tags, and accessories
Proof of purchase or order number is provided

Non-Returnable Items

The following items cannot be returned:

Personal care items
Customized or personalized products
Sale or clearance items (unless defective)
Opened food or beverages

How to Request a Return

To initiate a return, please follow these steps:

Contact us or email hello@encikkoko.com
Provide your order number and reason for return
Wait for our return authorization and instructions
Ship the item back to the address provided

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error in shipping. We recommend using a trackable shipping method to ensure safe delivery.

Exchanges

If you need to exchange an item (such as for a different size or color), please initiate a return first, then place a new order for the item you need.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photo evidence. We will arrange a free replacement or full refund.