Privacy Policy

This Privacy Policy describes how Encik Koko collects, uses, and discloses your personal information when you visit or make a purchase from encikkoko.com.

1. Information We Collect

To provide our services, we collect personal information including:

Contact Details: Name, shipping address, phone number, and email.
Order Information: Billing address and payment confirmation.
Account Information: Username and password details.
Usage Data: How you access our site, your IP address, and browser information.

2. How We Use Your Information

We use your personal information to:

Fulfill Orders: Processing payments, arranging shipping, and providing order updates.
Customer Support: Responding to your inquiries and improving our services.
Marketing: Sending promotional communications (if you have opted in).
Security: Detecting and preventing fraudulent activities.

3. Cookies

We use cookies to power and improve our Site, remember your preferences, and run analytics. You can manage cookies through your browser settings, though some features may become unavailable if cookies are blocked.

4. Sharing with Third Parties

We share your information with service providers who help us run our business, such as Shopify (our platform) and our delivery partners (Pos Laju, J&T, Ninja Van). We may also share information to comply with legal obligations or protect our rights.

5. Data Security & Retention

We maintain reasonable security measures to protect your data. We retain your personal information only as long as necessary to provide our services and comply with legal requirements.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at the details below.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at encikkoko@symphonyspread.com or by mail at:

KOKOMAN SDN. BHD.
NO. 68, JALAN PUTERA INDAH 15/6A,
TAMAN PUTERA INDAH, TONGKANG PECHAH,
83010 BATU PAHAT, JOHOR

Last updated: February 24, 2026