Delivery and Timing

We are committed to providing you with fast and reliable delivery service. Below is our shipping policy and timing information.

Delivery Coverage

We currently offer delivery services to the following areas:

Malaysia Nationwide - Covering all states and major cities
International Shipping - Selected countries and regions (please contact us to confirm)

Delivery Time

Within Malaysia:

Kuala Lumpur and Selangor: 2-3 business days
Other West Malaysia regions: 3-5 business days
East Malaysia: 5-7 business days

International Shipping:

Singapore, Thailand: 7-10 business days
Other countries: 10-21 business days

Note: Delivery time is calculated from order confirmation and shipment, excluding order processing time.

Order Processing Time

All orders will be processed and shipped within 1-2 business days. During promotional periods, processing time may extend to 3-5 business days.

Shipping Fees

Shipping fees are calculated based on order amount and delivery location:

Orders over RM150: Free Shipping (West Malaysia only)
West Malaysia: RM8 - RM15
East Malaysia: RM15 - RM25
International shipping: Calculated based on destination and weight

Shipping Methods

We partner with the following reliable logistics providers:

Pos Laju
J&T Express
Ninja Van
DHL (International shipping)

Order Tracking

Once your order is shipped, you will receive an email notification with a tracking number. You can track your package through the courier's official website or our account page.

Shipping Address

Please ensure you provide a complete and accurate shipping address, including:

Recipient name and contact number
Detailed address (street, unit number, floor, etc.)
Postal code
State and city

Important Note: Delivery delays or returns due to incorrect or incomplete addresses may incur additional charges.

Special Circumstances

Public Holidays: During Malaysian public holidays, delivery times may be extended.

Remote Areas: Some remote areas may require additional delivery time and fees.

Large Items: Bulky or heavy items may require special arrangements, and we will contact you in advance.

Failed Delivery

If the courier is unable to deliver your package (e.g., no one available to sign), the courier will attempt redelivery or send the package to the nearest pickup point. Please watch for notifications from the courier.