Frequently Asked Questions

Encik Koko is a proudly Malaysian brand, Halal-certified by JAKIM. We focus on providing high-volume (1kg & 3kg), value-for-money chocolate solutions specifically designed for cafés, bakeries, and home bakers.

Yes, all our products are Halal-certified by JAKIM, making them suitable for a wide customer base in Malaysia.

Our big tubs are designed for efficiency: they reduce restocking frequency, are more cost-efficient for regular use, and keep your business workflow uninterrupted.

The difference is mainly in the texture:
• Liquid: Best for beverages, chocolate milk, and mixing into drinks.
• Glaze: Best for coating donuts, drizzling over cakes, and professional toppings.
• Spread: Best for bread, waffles, and stable fillings for pastries.

We offer a wide range of professional-grade flavors:
• Classic: Milk, White, Dark, Caramel
• Nutty: Hazelnut, Pistachio, Kinder
• Tea-Inspired: Matcha, Hojicha
• Fruity: Strawberry, Blueberry, Taro
• Trendy: Cheese, Cookies & Cream, Taro, Tiramisu, Wafer

This is a natural occurrence due to the separation of cocoa butter and oils. It does not affect the quality! Simply stir well before use to bring back the smooth consistency.

No refrigeration needed. Store in a cool, dry place away from sunlight. Shelf life is 12 months (unopened). Once opened, we suggest consuming within 3 months for the best quality.

Yes! We specialize in tailored chocolate solutions and OEM services for large-volume requirements. Please email us for further discussion.

We take shipping quality seriously. If you encounter any issues with your delivery, please email us immediately for further inquiry and assistance.